IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager at FERCHAU, you will play a pivotal role in shaping and advancing the company's IT Service Management (ITSM) landscape. Your daily responsibilities will involve defining, implementing, and optimizing ITSM processes in strict adherence to ITIL standards. You will serve as a bridge between operative IT teams and various business departments, ensuring standardized workflows and clear communication with stakeholders. A key focus of the role is the digitalization and automation of service processes, alongside the meticulous management of service descriptions and guidelines. This position is ideal for professionals who enjoy process design and business-IT alignment. The role offers a dynamic environment with opportunities to work on innovative projects for renowned clients, supported by a comprehensive benefits package including corporate discounts, pension schemes, and various social events, making it a highly attractive career step for process-oriented IT experts.