IT Service Management Specialist | IT Service Management Spezialist (w/m/d)

Job Summary

As an IT Service Management Specialist at the IT Service Center (IT-DLZ) for the Free State of Bavaria, you will play a pivotal role in shaping e-government infrastructure. Your daily responsibilities include gathering requirements from various IT departments to design and implement new modules and functionalities within ITSM systems. You will be responsible for the implementation, documentation, and testing of automation and digitalization solutions, collaborating closely with process owners across various government agencies and managing external service providers. This role is particularly attractive for those seeking a strong work-life balance, offering up to 80% remote work and the potential for state-subsidized housing in Munich. Joining a team focused on innovative public sector projects, you will ensure the stability and modernization of critical IT systems while enjoying comprehensive benefits like a company pension and extensive professional development opportunities.