Digital Systems Specialist and Junior Service Owner | Mitarbeiter/in Digitale Systempflege und Junior Service Owner (m/w/d)

Job Summary

This role offers a unique opportunity to join the central Innovation and Development team at WBS Training Schools, focusing on the reliability and user-centric evolution of digital services. As a Digital Systems Specialist and Junior Service Owner, you will bridge the gap between operational system maintenance and service ownership throughout the entire lifecycle of digital products. Your daily responsibilities include managing system performance based on Service Level Agreements, handling change requests, and documenting technical workflows. You will also play a key role in supporting end-users through first-level support and conducting staff training sessions to improve digital literacy. This position is highly flexible, offering options for full-time or part-time work (30-40 hours) at locations in Berlin, Dresden, or 100% remote. It is an ideal role for a structured professional who enjoys problem-solving and collaborating across departments to enhance the digital educational environment.