IT Support / Helpdesk Specialist (1st Level) | IT Support / Helpdesk (m/w/d) – 1st Level

Job Summary

As a 1st Level IT Support Specialist at this Managed Service Provider (MSP), you will serve as the primary point of contact for clients via phone, email, and remote sessions. Your day-to-day responsibilities involve accepting, documenting, and resolving technical tickets related to Windows and Apple operating systems, Microsoft 365, and basic networking issues. Unlike a traditional call center, this role emphasizes genuine problem-solving and responsibility, requiring close collaboration with 2nd and 3rd-level support teams to maintain high service standards. The position is ideal for those who enjoy variety, as you will interact with diverse client environments and contribute to the company's internal knowledge base. The role is particularly attractive due to its structured onboarding, flat hierarchies, and clear pathways for professional development toward 2nd-level support or project management. After the initial training period, the company offers flexible working hours and hybrid/remote options, making it a modern and adaptable workplace.