Corporate Customer Service Manager | Customer Service Manager - Firmenkunden (m/w/d)
Company Bike / mein-dienstrad.de
Job Summary
As a Corporate Customer Service Manager, you will serve as the primary point of contact for business clients, ensuring their inquiries and concerns are handled with professional care. Your daily responsibilities involve managing order portals, maintaining accurate master data, and coordinating contract processing. You will act as a vital interface between corporate clients, the Key Account team, and leasing companies, particularly when resolving issues related to contract terminations or equipment theft. The role requires a high degree of precision in generating and reviewing monthly reports. This position is ideal for service-oriented professionals who enjoy collaborative teamwork and possess a passion for health and cycling. The company offers a modern work environment with flexible hours, mobile office options, and a flat hierarchy, complemented by unique perks like subsidized e-bikes and comprehensive professional development opportunities.
Required Skills
Education
Completed commercial vocational training (Kaufmännische Berufsausbildung)
Experience
- 2-3 years of experience in corporate customer support (Firmenkunden)
- Professional experience in managing CRM systems
- Proven track record in administrative order processing and data maintenance
- Experience acting as a liaison between internal departments and external partners like leasing companies
Languages
Additional
- Interest or passion for cycling and health-related topics is preferred; location offers mobile office and flexible working hours.