IT Support Specialist | Fachinformatiker (m/w/d)
Canfield Scientific GmbH
Job Summary
As an IT Support Specialist at Canfield Scientific, a global leader in medical imaging technology, you will play a critical role in ensuring the seamless operation of advanced diagnostic systems. Based in Bielefeld, your daily responsibilities involve providing technical assistance to international clients in the pharmaceutical, biotech, and medical sectors. You will diagnose and resolve hardware and software issues via phone and remote maintenance, perform on-site installations, and manage customer tickets through a CRM system. This role is ideal for those who enjoy a mix of technical problem-solving and direct customer interaction. You will work within an innovative environment that integrates artificial intelligence and neuro-informatics into medical imaging. The position offers a high degree of personal autonomy and professional growth within a collaborative, international team, supported by a culture that values work-life integration and flat hierarchies.
Required Skills
Education
Completed vocational training as an IT Specialist (Fachinformatiker) or a comparable qualification with relevant professional experience.
Experience
- Professional experience in IT support or a related technical field
- Experience in hardware and software troubleshooting and analysis
- Experience in customer service and professional communication
- Experience with network environments and Microsoft operating systems
Languages
Additional
- The role requires manual dexterity for hardware handling and the ability to work at the Bielefeld location. Must be comfortable with occasional on-site customer visits for installations.