2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role involves providing essential 2nd Level IT Support for a renowned client in the aerospace industry, based in the Munich area. The specialist will be crucial in optimizing 1st and 2nd level support, managing IT problem resolution via various channels, and performing remote or on-site troubleshooting. Key responsibilities also include documentation management, data management for systems and knowledge bases, and handling IT asset and user management, as well as end-device management. The ideal candidate will have a strong IT background, relevant experience in user helpdesk or technical support, and excellent knowledge of Microsoft products and standard hardware. This is an attractive opportunity for an IT professional seeking a stable, full-time position with good prospects in a dynamic environment.