Quality Technician - Complaint Management | Qualitätstechniker Reklamation (m/w/d)

Job Summary

As a Quality Technician specializing in complaints, you will serve as a critical link between customers and internal departments to resolve technical issues. Your daily responsibilities involve the detailed analysis of customer complaints, specifically diagnosing electrical and mechanical faults at the component level. You will be tasked with reproducing errors through rigorous endurance testing and determining root causes using established quality methodologies. A significant portion of the role involves tracking quality improvement measures and drafting comprehensive 8D reports for international branches and clients. This position is highly collaborative, requiring close cooperation with production, development, and sales teams. It is an attractive opportunity for a technical professional looking to apply analytical skills in a stable environment with an indefinite contract, offering various corporate benefits including childcare subsidies and professional development paths.