Technical Support Specialist | Mitarbeiter Technischer Support (w/m/d)
TraSo GmbH
Job Summary
As a Technical Support Specialist at TraSo, you will serve as a vital link between customers and the development team within the German tourism technology sector. Your daily responsibilities include providing first and second-level support, specifically analyzing error situations in search and booking requests originating from customer websites. You will be responsible for reproducing bugs, testing solutions on internal systems, and documenting service processes. The role also involves quality control, supporting project management, and approving new program functions. This position is ideal for someone who enjoys technical troubleshooting and professional communication. Joining a family-oriented company in Leipzig, you will benefit from a permanent contract, flexible working hours with home office options, and professional development opportunities within a highly motivated team dedicated to innovative software for tour operators.
Required Skills
Education
Not specified
Experience
- Several years of professional experience in technical support, ideally within the tourism industry
- Experience with user applications in tourist booking systems such as IBE, TOMA, or GDS
- Practical experience using tools like Postman, Selenium, or similar technical utilities
- Experience in documenting service processes and creating user documentation
- Proven experience in quality control and interface management between clients and developers
Languages
Additional
- Permanent full-time position; Hybrid work model with up to two days of home office per week; Location: Leipzig, Germany.