IT Service Desk Technician | IT-Service Desk Mitarbeiter (m/w/d)
BG Klinikum Unfallkrankenhaus Berlin gGmbH
Job Summary
This full-time role at BG Klinikum Unfallkrankenhaus Berlin involves providing comprehensive 1st level IT support and field services within a specialized clinical environment. As a key member of the IT team, you will be responsible for incident management, troubleshooting, and the physical setup of workstations, including the installation and maintenance of hardware and software. Your day-to-day will include user administration, inventory management via CMDB, and providing initial training to hospital staff. The position is unique for its integration into a major healthcare facility, offering a structured onboarding process and a highly collaborative atmosphere. Candidates will benefit from a permanent contract, attractive public sector-aligned compensation, and extensive health and family-oriented benefits, including on-campus childcare and housing support. This is an excellent opportunity for a service-oriented IT professional to contribute to the smooth operation of a facility dedicated to trauma care and rehabilitation.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or equivalent.
Experience
- Minimum of 3 years of vocational training in IT
- Professional experience with current client operating systems and Microsoft Office
- Experience in IT service management and ITIL methodologies
- Previous experience in a hospital or clinical environment is preferred
- Experience in field service, hardware repair, and workstation deployment
Languages
Additional
- Participation in on-call shifts (Rufbereitschaft) is required. Location: Berlin, Germany.
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