Technical Service Coordinator | Technischer Mitarbeiter im Service (m/w/d)
Hupfer Metallwerke GmbH & Co. KG
Job Summary
As a Technical Service Coordinator at Hupfer, you will serve as a vital link between customers and the technical execution team within an international metal processing environment. Your daily responsibilities involve providing technical clarification via phone and email, calculating costs for installations, maintenance, and repairs, and coordinating closely with account managers. You will be responsible for sourcing parts by reviewing technical drawings and bills of materials, planning technician schedules, and briefing fitters on specific projects. Additionally, you will manage service offers and data entry within the ERP system. This role is ideal for someone with a background in electrical engineering who enjoys a mix of technical planning and customer interaction. Hupfer offers a stable, long-term perspective in a family-owned group that balances tradition with innovation, providing modern workspaces, health management programs, and professional development opportunities in the commercial catering and medical logistics sectors.
Required Skills
Education
Completed vocational training in the electrical field or a comparable technical qualification.
Experience
- Professional experience in technical customer service is desirable
- Experience in the calculation of installations, maintenance, and repairs
- Proven experience in interpreting technical drawings and parts lists
- Practical experience in coordinating technical staff or fitters
- Experience working with ERP software and standard office applications
Languages
Additional
- Full-time, permanent contract (unbefristet). Requires a structured and independent working style with a strong focus on service orientation.