Service Helpdesk Administrator | Service Helpdesk Administrator (m/w/d)

Job Summary

As a Service Helpdesk Administrator, you will be the primary point of contact for technical complaints, ensuring rapid and sustainable problem resolution. Your daily activities involve providing technical support to customers and international subsidiaries regarding machine malfunctions and inquiries. You will act as a vital link between the field and internal teams, coordinating closely with specialist departments to resolve complex technical issues and feeding insights back to the development team for continuous machine improvement. This role is ideal for a proactive professional who enjoys troubleshooting in a technical environment and wants to contribute to the optimization of service processes. The position offers high job security with an indefinite contract and excellent long-term prospects within a structured, communicative team environment.