IT Service Desk Employee | Mitarbeiter (m/w/d) IT Service-Desk

Job Summary

As an IT Service Desk Employee, you will be the primary point of contact for all technical inquiries from internal staff, providing central IT support via phone, email, and chat. Your day-to-day responsibilities will include managing and resolving technical issues within the Salesforce ticketing system, coordinating with internal departments and external service providers, and performing initial analyses for connectivity problems like DSL, LTE, and network issues. You will also collaborate closely with 2nd Level Support for seamless problem resolution, contribute to the internal knowledge base, and support IT projects. This role is ideal for someone with practical experience in IT support, strong technical understanding of IT hardware and systems, and excellent communication skills, who thrives in a dynamic environment and is open to shift work.