IT Second-Level Support Specialist | IT Second-Level Support (w/m/d) in Vollzeit
miteinanderleben e.V.
Job Summary
This full-time position involves managing complex IT issues escalated from the first-level support team within a growing social services organization in Pforzheim. As an IT Second-Level Support Specialist, you will be responsible for the analysis and resolution of technical malfunctions via phone, email, and remote access. Your day-to-day will include documenting requests in a ticket system, identifying root causes of errors, and collaborating closely with third-level support and external service providers. Beyond reactive support, you will play a key role in optimizing support processes and maintaining technical systems. This role is particularly attractive for those seeking stability, offering a permanent contract, a salary aligned with public service scales (TVöD), and a comprehensive benefits package including a job bike, job ticket, and 30 days of annual leave. The position requires a physical presence in the office from Monday to Friday, ensuring close collaboration with a dedicated team of 800 employees.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable qualification.
Experience
- Professional experience in IT support and structured problem solving
- Experience in the administration of Windows-based systems
- Experience using ticket systems for request tracking and documentation
- Experience in the setup, configuration, and maintenance of telecommunications and VoIP systems
Languages
Additional
- Full-time presence required in the Pforzheim office (Monday to Friday). Permanent employment contract.