IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Stuttgart, you will serve as the primary point of contact for technical support, managing 1st-level incidents for mobile devices as well as client hardware and software. Your daily responsibilities include performing troubleshooting, installing client software via Matrix 42, and meticulously documenting activities within an internal ticketing system. Beyond reactive support, you will actively contribute to various IT projects aimed at evolving the organization's system landscape. This role is ideal for a service-oriented professional who enjoys solving complex technical queries for both internal and external users. The position offers a modern work environment with ergonomic workstations and a strong focus on professional development through subsidized training and coaching programs. Initially starting via employee leasing, there is a clear option for permanent takeover, making it a stable yet growth-oriented career move within a collaborative team environment.