Onsite IT Support Technician | IT Techniker (all genders) im Onsite Support im Hamburger Süden

Job Summary

As an Onsite IT Support Technician based in Southern Hamburg, you will be responsible for ensuring the seamless operation of a diverse system landscape. Your daily activities will include processing support tickets within defined SLAs, resolving 1st and 2nd level technical issues, and managing customer inquiries via phone, email, or in-person at the service desk. You will play a vital role in maintaining asset data, supporting various IT projects, and continuously optimizing operational processes. This position is ideal for a proactive professional who enjoys independent work and is eager to grow within the IT sector. Working for a global digital engineering consultancy like Akkodis offers a dynamic environment where you can apply your knowledge of Windows and Office environments while engaging with modern hardware standards. The role is particularly attractive for those seeking a hands-on technical position with direct customer interaction in a stable, professional setting.