IT Support Specialist (1st and 2nd Level) | IT Mitarbeiter 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist, you will be responsible for providing comprehensive 1st and 2nd level technical assistance and customer consulting. Your daily routine involves performing detailed error analysis and troubleshooting for hardware, software, and network issues. You will take an active role in administering Microsoft 365 environments, Windows Servers, and cloud services, while managing user accounts through Active Directory and Azure AD. Additionally, you will support virtualization infrastructures and maintain firewall, VPN, and network systems. This position is particularly attractive due to its long-term stability offered by a permanent contract and a modern work-life balance that includes two days of remote work per week and flexible working hours. Joining a top-tier engineering and IT service provider, you will benefit from structured professional development opportunities and a supportive family-business culture that values individual growth and appreciation.