Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert at Piening, a top-tier German engineering and IT service provider, you will play a critical role in maintaining high-quality technical operations for diverse client environments. Your daily responsibilities include processing customer inquiries via telephone and ticketing systems, alongside the administration and monitoring of complex IT infrastructures. You will support a wide range of technologies, including Windows and Linux servers, clients, storage solutions, networks, and firewalls. The role demands a proactive approach to troubleshooting hardware and software issues and meticulous documentation of system configurations. This position is particularly attractive due to its permanent contract status, offering high job security within a family-owned medium-sized enterprise. Employees benefit from flexible working models to ensure a healthy work-life balance, performance-based compensation, and individualized professional development opportunities across various industries and client projects.