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IT Portal Service & Support Specialist | IT-​Spezialist (m|w|d) für Portal-​Service & Support

Kassenärztliche Vereinigung Niedersachsen Hauptgeschäftsstelle

Hannover, Niedersachsen, Deutschland
Published Mar 4, 2026
Full-time
Permanent
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Job Summary

As an IT Portal Service & Support Specialist at the Kassenärztliche Vereinigung Niedersachsen (KVN) in Hannover, you will play a vital role in maintaining the digital infrastructure of Lower Saxony's healthcare system. Your day-to-day responsibilities involve providing high-quality technical support to medical professionals and psychotherapists via phone and written communication, focusing on the KVN portal and its value-added services. You will act as a central interface for managing service requests and incidents, ensuring tickets are resolved efficiently while documenting customer needs to drive service improvements. This role is highly collaborative, requiring you to contribute to technical concepts and perform rigorous acceptance testing for new applications. The position is particularly attractive due to its public service benefits, including a secure contract, flexible working hours with no core time, home office options, and a central location near Hannover main station.

Required Skills

Education

Completed vocational training in IT (e.g., Fachinformatiker or equivalent). ITIL Foundation certification is preferred.

Experience

  • Professional experience in IT customer service and technical support
  • Experience in supporting mobile devices and applications
  • Experience with network technologies and authorization concepts
  • Experience in ticket management and service request processing

Languages

Not specified

Additional

  • Located in Hannover. Minimal travel required. Must be able to work in a full-time capacity (though the role is suitable for part-time arrangements).

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