IT Portal Service & Support Specialist | IT-​Spezialist (m|w|d) für Portal-​Service & Support

Job Summary

As an IT Portal Service & Support Specialist at the Kassenärztliche Vereinigung Niedersachsen (KVN) in Hannover, you will play a vital role in maintaining the digital infrastructure of Lower Saxony's healthcare system. Your day-to-day responsibilities involve providing high-quality technical support to medical professionals and psychotherapists via phone and written communication, focusing on the KVN portal and its value-added services. You will act as a central interface for managing service requests and incidents, ensuring tickets are resolved efficiently while documenting customer needs to drive service improvements. This role is highly collaborative, requiring you to contribute to technical concepts and perform rigorous acceptance testing for new applications. The position is particularly attractive due to its public service benefits, including a secure contract, flexible working hours with no core time, home office options, and a central location near Hannover main station.