Electrical Engineer - Customer Support | Elektroingenieur (m/w/d) Customer Support

FERCHAU GmbH Niederlassung Osnabrück

Rheine, Nordrhein-Westfalen, Deutschland
Published Mar 3, 2026
Full-time
No information

Job Summary

As an Electrical Engineer in Customer Support, you will play a pivotal role in ensuring the operational excellence of customer technology solutions. Your day-to-day activities involve analyzing and resolving complex technical malfunctions through both remote maintenance and direct on-site interventions. You will act as a technical bridge, collaborating closely with Development and Quality Management departments to identify root causes and implement lasting fixes. Beyond troubleshooting, you will be responsible for creating and updating vital technical documentation, including maintenance manuals and repair checklists. This position is ideal for proactive problem-solvers who enjoy technical variety and professional growth. The role is particularly attractive due to its comprehensive benefits package, including specialized training via an in-house academy, performance-related bonuses, and a strong focus on team culture through regular networking events and social gatherings.

Required Skills

Education

Degree in Electrical Engineering, Electronics, or a comparable qualification

Experience

  • Professional experience in analyzing and resolving technical malfunctions
  • Experience in remote maintenance and on-site service interventions
  • Proven experience with industrial measurement technology and bus systems
  • Experience in creating and updating technical manuals and checklists
  • Experience collaborating with development and quality management teams

Languages

German (Fluent)English (Fluent)

Additional

  • Willingness to travel for on-site service assignments is required.