Electrical Engineer - Customer Support | Elektroingenieur (m/w/d) Customer Support

Job Summary

As an Electrical Engineer in Customer Support, you will play a pivotal role in ensuring the operational excellence of customer technology solutions. Your day-to-day activities involve analyzing and resolving complex technical malfunctions through both remote maintenance and direct on-site interventions. You will act as a technical bridge, collaborating closely with Development and Quality Management departments to identify root causes and implement lasting fixes. Beyond troubleshooting, you will be responsible for creating and updating vital technical documentation, including maintenance manuals and repair checklists. This position is ideal for proactive problem-solvers who enjoy technical variety and professional growth. The role is particularly attractive due to its comprehensive benefits package, including specialized training via an in-house academy, performance-related bonuses, and a strong focus on team culture through regular networking events and social gatherings.