Team Lead Service & Support / Software Integration | Teamleiter Service & Support / Softwareintegration (m/w/d)
Delling.net GmbH
Job Summary
As the Team Lead for Service & Support and Software Integration at delling.net GmbH, you will be responsible for overseeing multi-level support teams ranging from First-Level to Third-Level technical integration. This role focuses on the strategic management of internal and external communication, ensuring that processes and interfaces are optimized, documented, and transparent. You will act as a vital bridge between support, software development, and senior management, prioritizing team tasks and resources to maintain a service-oriented culture. While the role involves high-level organizational support for customer inquiries, it is primarily focused on leadership and process management rather than hands-on technical troubleshooting. This position is ideal for a communicative leader who enjoys structuring workflows and driving continuous improvement within a growing IT solutions environment. The role offers significant creative freedom and a direct line to executive leadership, with clear long-term prospects for advancement into department management.
Required Skills
Education
Completed commercial vocational training (Kaufmännische Ausbildung) or a comparable professional qualification.
Experience
- Professional experience in customer service, project management, or process management
- Proven leadership experience in a professional environment
- Experience working within a technical or IT-related environment
- Demonstrated experience in organizing internal and external communications
- Experience in process design and interface optimization
Languages
Additional
- Permanent full-time contract. Location-based role with potential for advancement to Department Lead (Bereichsleitung).