IT Systems Engineer (1st, 2nd & 3rd Level Support) | Fachinformatiker Systemintegration 1st & 2nd & 3rd Level Support
Kegler IT Service GmbH
Job Summary
This is a comprehensive IT support and infrastructure role at Musterunternehmen GmbH, a company with over 30 years of experience in reliable IT services. As an IT Systems Engineer, you will handle the full spectrum of technical support, ranging from initial user inquiries and troubleshooting in 1st and 2nd level support to complex technical escalations and project management in the 3rd level. Day-to-day tasks include administering Windows Client/Server environments, managing Microsoft 365 and Azure AD, and maintaining network infrastructures including VPNs. Beyond reactive support, you will take an active role in planning and implementing IT migrations, rollouts, and infrastructure modernizations. This position is particularly attractive for professionals seeking variety, as it combines hands-on user support with high-level technical conceptualization and project leadership. The role offers a permanent contract, flexible working hours with remote options, and a focus on personal growth within a flat hierarchy.
Required Skills
Education
Completed vocational training as an IT Specialist for Systems Integration (Fachinformatiker Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT Support (1st and/or 2nd level)
- Several years of professional experience in an IT environment, ideally within a system house or Managed Service Provider (MSP)
- Experience in IT project work and technical conceptualization
- Proven experience in Windows and Microsoft 365/Azure administration
Languages
Additional
- The role is a full-time, permanent position located in Westerburg. Technical English (written and spoken) is required. Remote work options are available.