Field Service Technician | Techniker (m/w/d) im Außendienst
L und M Digital Group GmbH
Job Summary
As a Field Service Technician based in the Greater Hamburg area, you will be the primary technical contact for customers, ensuring the operational readiness of office information systems. Your daily responsibilities include performing repairs, maintenance, and installations of devices and systems directly at client sites. Beyond hardware support, you will handle simple network integrations, firmware updates, and retrofitting projects. A unique aspect of this role is the focus on customer education; you will conduct training sessions and provide instructions on system usage while keeping clients informed about new product developments. This position offers a high degree of autonomy and mobility, supported by a company vehicle available for private use. You will join a well-established company with over 50 years of history in digitalization and document processing, benefiting from a collaborative team environment and a comprehensive benefits package including 30 days of vacation and extensive professional development opportunities.
Required Skills
Education
Basic technical vocational training in the IT or Electronics sector.
Experience
- Professional experience in the repair of printers, copiers, or similar technical devices is highly preferred
- Experience in performing installations and simple network connections
- Proven background in field service operations and customer-facing technical support
- Experience in conducting technical training and instructions for end-users
- Demonstrated ability to work effectively in cross-functional projects
Languages
Additional
- Valid Class B driver's license is mandatory. Position is based in the Greater Hamburg area and requires travel to customer sites.