Customer Support Specialist / System Administrator | Kundenbetreuer/ Systemadministrator (m/w/d)

Job Summary

In this dual-function role, you will serve as a vital link between the company and its clients, providing technical support for the proprietary software product 'Dolphin'. Your daily responsibilities include handling customer inquiries via telephone, email, and remote maintenance, as well as performing software installations on client IT systems. You will play a key role in problem analysis and collaborate closely with the project, development, and quality management departments to ensure high service standards. This position is particularly attractive for professionals who enjoy a mix of technical administration and direct client interaction. The role offers a high-quality technical environment, a secure permanent contract, and unique office perks such as a dedicated nap room and grill area. It provides a dynamic work atmosphere with opportunities for international travel and involvement in diverse projects, making it ideal for a flexible, communicative professional looking for a long-term career in IT support and systems management.