Senior Process Manager | Senior Process Manager (m/w/d), Hermes Zentrale Hamburg

Job Summary

As a Senior Process Manager at the Hermes headquarters in Hamburg, you will lead the end-to-end development of business processes, with a specific focus on damages and losses. Your daily responsibilities include providing technical leadership to process experts, aligning strategic goals with business owners, and ensuring transparency across the entire process chain. You will be instrumental in designing and refining KPI systems in collaboration with controlling to measure and steer company objectives. By analyzing business data, you will identify optimization potentials, prioritize improvements, and prepare business cases for decision-making. This role is highly collaborative, requiring you to coordinate cross-departmental projects and ensure the structured documentation of process changes. The position is particularly attractive due to its blend of strategic influence and operational impact within a multicultural, award-winning employer that offers flexible working conditions and modern technological environments.