Senior Process Manager | Senior Process Manager (m/w/d), Hermes Zentrale Hamburg

Hermes Germany GmbH

Hamburg, Hamburg, Deutschland
Published Mar 3, 2026
Full-time
Permanent

Job Summary

As a Senior Process Manager at the Hermes headquarters in Hamburg, you will lead the end-to-end development of business processes, with a specific focus on damages and losses. Your daily responsibilities include providing technical leadership to process experts, aligning strategic goals with business owners, and ensuring transparency across the entire process chain. You will be instrumental in designing and refining KPI systems in collaboration with controlling to measure and steer company objectives. By analyzing business data, you will identify optimization potentials, prioritize improvements, and prepare business cases for decision-making. This role is highly collaborative, requiring you to coordinate cross-departmental projects and ensure the structured documentation of process changes. The position is particularly attractive due to its blend of strategic influence and operational impact within a multicultural, award-winning employer that offers flexible working conditions and modern technological environments.

Required Skills

Education

University degree (Bachelor/Master) or a comparable qualification.

Experience

  • At least 5 years of professional experience in process and project management
  • Proven experience in leading change initiatives
  • Extensive experience in the analysis, optimization, and steering of business processes
  • Professional experience in technical leadership and cross-departmental coordination

Languages

German (Fluent)English (Fluent)

Additional

  • The role is based in Hamburg and requires the ability to work in a multicultural environment. Candidates must be able to manage complex dependencies and demonstrate strong conflict-resolution skills.