IT Specialist | Fachinformatiker (m/w/d)

Job Summary

Join KIND, a leading audiology and optics company, as an IT Specialist providing essential remote and phone support to their retail stores across Germany, Austria, Luxembourg, and Switzerland. This role involves managing, documenting, and prioritizing IT inquiries and incident reports via a ticketing system. You'll be responsible for remote assistance with software installations, compatibility checks, and in-depth error analysis, escalating issues to higher-tier units or external service providers as needed. A key part of the role is creating user-friendly guides and instructions for end-users, ensuring smooth IT operations for store colleagues. This is an excellent opportunity for someone with an IT background and a passion for technology, eager to contribute to a dynamic and growing company that values team collaboration and offers opportunities for professional development.