IT Specialist | Fachinformatiker (m/w/d)

Job Summary

As an IT Specialist, you will be the primary point of contact for KIND retail stores across Germany, Austria, Luxembourg, and Switzerland, providing essential remote and telephone support. Your daily responsibilities will involve handling, documenting, and prioritizing IT inquiries and incident reports using a ticketing system. You'll assist with software installation, troubleshoot compatibility issues, conduct error analyses, and coordinate with external service providers. A key part of your role will be creating user guides and developing solutions for proprietary software. This position is ideal for someone with an IT background, a passion for technology, and a customer-oriented approach, eager to contribute to a growing company in the hearing acoustics and optical industry.