IT Support Specialist | IT Support Specialist (m/w/d)

Brunel GmbH NL Bielefeld

Bielefeld, Nordrhein-Westfalen, Deutschland
Published Feb 27, 2026
Full-time
Permanent

Job Summary

As an IT Support Specialist at Brunel, you will play a critical role in ensuring seamless technical operations by providing high-quality support to employees and clients. Your daily responsibilities include managing technical inquiries via phone, email, and ticketing systems, diagnosing hardware and software issues, and performing system installations and maintenance. You will also handle user administration, permissions, and create essential documentation and training materials for end-users. This role is ideal for a tech-savvy professional who enjoys direct human interaction and problem-solving. The position is particularly attractive due to its permanent, full-time contract status and a collective bargaining agreement that ensures structured salary growth and social benefits. Working for an international engineering service provider like Brunel offers significant career stability, diverse project exposure, and access to extensive professional development opportunities across a global network of locations.

Required Skills

Education

Completed vocational training in the IT field or a comparable professional qualification.

Experience

  • Professional experience in IT support or a related technical field
  • Practical experience in diagnosing and resolving hardware and software issues
  • Experience working with ticketing systems and remote support tools
  • Demonstrated experience in system maintenance and network technology application
  • Proven track record in customer-oriented communication and problem-solving

Languages

Not specified

Additional

  • Permanent, full-time employment status. Subject to collective bargaining agreement (Haustarifvertrag).