Customer Support Specialist | Customer Support Specialist (m/w/d)
Brunel GmbH NL Mannheim
Job Summary
As a Customer Support Specialist at Brunel, you will serve as the primary point of contact for both national and international clients, providing professional first-level technical support and managing complex customer inquiries. Your daily responsibilities will include the independent processing of customer orders and the coordination of internal departments to ensure seamless service delivery. You will work closely with the sales team to optimize collaborative processes and maintain high levels of customer satisfaction. This position is ideal for professionals with strong administrative backgrounds and technical curiosity who enjoy a fast-paced environment. The role is particularly attractive due to its permanent contract status, structured salary progression via a collective bargaining agreement, and the opportunity to work with prestigious clients across various industries while benefiting from Brunel's extensive professional development programs and international network.
Required Skills
Education
Completed commercial vocational training (kaufmännische Ausbildung) or a comparable qualification.
Experience
- Several years of professional experience in customer support
- Proven experience in order processing and management
- Experience working with SAP systems and MS Office applications
- Experience in coordinating cross-departmental workflows
- Professional experience in a commercial or technical business environment
Languages
Additional
- Must be able to work full-time under a permanent contract (unbefristet). Requires the ability to handle both national and international client communication.
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