Electrical or Mechatronics Engineer (Customer Service & Complaints) | Ingenieur/Elektrotechniker (m/w/d)

Job Summary

This role involves the independent management of technical complaints and service cases for a dynamic organization. As an Electrical or Mechatronics Engineer, you will serve as a critical link between production, sales, design, and development to analyze technical issues and derive measures for product quality improvement. Your day-to-day will involve creating service offers, generating 8D reports, and tracking the implementation of corrective actions. You will also lead quality discussions with customers and coordinate cross-departmental projects to develop service strategies. This position is particularly attractive for professionals who enjoy a mix of technical analysis and customer interaction, offering the opportunity to work with electromechanical and hydraulic components for machine tools. The role provides a stable, permanent contract with above-tariff pay, social security benefits, and a high likelihood of permanent placement at the client company.