IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for all technical inquiries, ensuring seamless operations for both internal teams and external clients. Your daily responsibilities include receiving support requests via phone and email, troubleshooting hardware and software issues, and meticulously documenting tickets. For more complex technical challenges, you will coordinate with the 2nd Level Support team. This role is ideal for a service-oriented individual with a strong technical aptitude who enjoys problem-solving in a dynamic environment. The position offers an attractive compensation package, modern IT equipment, and flexible working hours, all within a company culture that prioritizes professional development and innovation. Based in Frankfurt am Main, this is an excellent opportunity to build a career in IT infrastructure and support services.