Support Manager Project Business for Technical Rollouts | Supportleiter Projektgeschäft für Technik-Rollouts
FF-Net GmbH
Job Summary
This role involves leading and developing a support organization specifically focused on IT infrastructure projects, including copper and fiber optic network rollouts. As the Support Manager, you will be responsible for the strategic and organizational setup of the support landscape, defining SLAs, KPIs, and escalation paths. Your day-to-day will involve operative steering of incident, problem, and change management during critical project phases such as implementation and go-live. You will act as a central interface between project management, development, and external partners, ensuring high-quality service delivery. This position is unique as it offers a high degree of creative freedom to build a control center (Leitstand) from the ground up within a 36-hour work week. The role is based in a quiet, prestigious location with the option for 30% remote work after a six-month probationary period, making it ideal for a proactive 'doer' who enjoys both leadership and process optimization.
Required Skills
Education
Not specified
Experience
- Professional experience in building and developing support organizations within a project environment
- Proven experience in the operative steering of IT support processes including Incident and Change Management
- Leadership experience in managing, coaching, and developing technical support teams
- Experience in managing external service providers and coordinating with cross-functional departments
- Experience in reporting to management and handling escalation management for critical disruptions
Languages
Additional
- Work location is in a quiet, exposed area; 30% home office possible after 6-month probation; 36-hour work week (Monday-Friday).