Product Owner - CRM Conversational AI | Experte (m/w/d) Product Owner im Bereich CRM Conversational AI
Deutsche Post AG Zentrale
Job Summary
As a Product Owner for Conversational AI at DHL Group's Post & Parcel division in Bonn, you will spearhead the development of innovative digital customer service solutions. You will be responsible for the success and evolution of the AI-based VoiceBot 'Jana' and ChatBot 'Marie,' which handle private customer inquiries regarding mail and parcel services. Operating within an agile SCRUM environment, your daily tasks involve translating complex business requirements into user stories and epics, conducting performance analyses, and prioritizing the product backlog. You will collaborate closely with IT architects, developers, and stakeholders to implement cutting-edge technologies that enhance bot capabilities. This role offers a unique opportunity to shape the digitalization strategy of a leading logistics provider while benefiting from mobile working options, competitive compensation, and extensive corporate benefits. It is an ideal position for a solution-oriented professional who enjoys bridging the gap between business needs and technical IT implementation.
Required Skills
Education
Degree in Computer Science, Business Informatics, or a comparable qualification with several years of relevant professional experience.
Experience
- Several years of professional experience as a Product Owner or in software project management
- Extensive practical experience with agile development methods such as SCRUM or SAFe
- Proven track record in modeling business requirements and translating them into technical IT requirements
- Experience in customer service or the mail/parcel logistics industry is preferred
- Practical experience using agile tools like Jira
Languages
Additional
- The role is based in Bonn with the possibility of mobile work according to company agreements. Applicants must have the ability to work in a full-time, permanent capacity.
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