Complaints and Service Management Engineer / Technician | Ingenieur / Techniker Reklamations- und Servicemanagement (m/w/d)
Moog GAT GmbH
Job Summary
As a Complaints and Service Management Engineer, you will be responsible for the end-to-end handling of customer service cases and technical complaints. Your day-to-day activities involve creating service quotes, conducting technical root-cause analyses in collaboration with production, sales, and R&D departments, and generating detailed 8D reports. You will play a pivotal role in product quality improvement by deriving actionable measures from complaint data and tracking their implementation. This position is highly collaborative, requiring you to lead quality discussions with global customers and coordinate cross-departmental projects to refine service strategies. The role is ideal for a technical professional with a background in electromechanical or hydraulic systems who enjoys a mix of technical problem-solving, project management, and international customer interaction. It offers a permanent, full-time opportunity to influence product quality and service excellence within a globally active engineering environment.
Required Skills
Education
Degree in Electrical Engineering or Mechatronics, or a state-certified Technician qualification in Mechatronics or a related field.
Experience
- Professional experience in the field of electromechanical devices or hydraulic components for machine tools
- Relevant experience in technical complaint processing and the creation of 8D reports
- Proven experience in customer relationship management and handling customer inquiries
- Practical experience in project management and cross-functional coordination
- Professional experience using ERP systems and MS Office applications
Languages
Additional
- Must be able to work in Geisenheim, Germany. Requires the ability to collaborate with international teams and customers.