IT Support Agent | IT-Support Agent (m/w/d)

Job Summary

As an IT Support Agent at Acandis, a leading medical technology company based in Pforzheim, you will play a critical role in maintaining the digital infrastructure that supports life-saving innovations. Your daily responsibilities include receiving and prioritizing support requests via phone, email, and a ticketing system, alongside performing onsite hardware and software troubleshooting. You will manage user accounts, permissions, and service requests while actively training staff on IT security awareness. This role is ideal for a service-oriented professional who enjoys problem-solving in a fast-paced, international environment. The position offers high levels of responsibility and the opportunity to work within flat hierarchies where your ideas for process improvement are valued. Joining a company whose products are used in over 60 countries to treat strokes, you will benefit from modern working conditions, individual development opportunities, and a strong sense of purpose in your professional life.