2nd Level Support Engineer - Telecommunications (Fixed-term until 2028) | Mitarbeiter:in 2nd-Level Telekommunikation / Entstörung (befristet 31.12.2028) (m/w/d)

Job Summary

As a 2nd Level Support Engineer, you will join a central team responsible for ensuring technical service quality for private, business, and carrier customers. Your daily activities involve high-level fault analysis and troubleshooting for voice, data, internet, and FTTx services. You will act as a technical bridge, coordinating with 3rd-level support, field service, and external network partners to resolve complex service disruptions across access, backbone, and platform levels. The role requires monitoring IT ticket systems, documenting incidents according to ISO 27001 standards, and contributing to process improvements in change and problem management. This position is ideal for technical professionals who enjoy analytical problem-solving in a dynamic environment. It offers an attractive package including flexible home office options, a company-funded Germany-wide transit ticket, and a modern ergonomic workspace, all within a company focused on regional fiber-optic infrastructure. Note that this is a fixed-term position ending December 31, 2028.