IT Service Desk Manager | Service Desk Manager (m/w/d) - in Berg (bei Ravensburg)

Job Summary

As an IT Service Desk Manager based in Berg, you will lead and mentor a local support team within a modern, agile IT environment. Your daily responsibilities include resource planning, shift organization, and ensuring high-quality ticket processing in compliance with Service Level Agreements (SLAs). You will act as a primary point of contact for escalations and work closely with the Head of Service Desk to implement cross-location standards. This role is ideal for a communicative leader who enjoys coaching staff through performance reviews and team meetings while maintaining a strong focus on service quality. The position offers significant professional freedom, flat hierarchies, and flexible home office options within a stable, internationally active IT service provider. You will be part of a company that prioritizes high-availability data center solutions and managed services for medium-sized enterprises.