Desktop Support Administrator | Desktop Support Administrator (m/w/d) - 200126-1-NBG

Job Summary

As a Desktop Support Administrator with the BFI Group in Nuremberg, you will be responsible for ensuring the continuous operation of complex IT system environments. Your daily activities will involve processing tickets within defined Service Level Agreements (SLAs), providing 1st and 2nd level support, and performing troubleshooting for hardware and software issues. You will be a primary point of contact for customer communication via phone, email, and ticketing systems, ensuring all status updates and technical solutions are meticulously documented. Key responsibilities also include remote analysis through incident and change management, system monitoring, software maintenance, and patch management. This position is particularly attractive as it offers opportunities for both career starters and experienced professionals to gain valuable experience in high-profile project environments, with the potential for permanent placement at client sites and access to individual professional development programs.