IT Support Specialist | IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as a critical link between technology and users, ensuring the seamless operation of IT infrastructure for high-profile clients. Your daily responsibilities include maintaining hardware, managing support tickets via a structured system, and providing direct assistance for IT inquiries. You will be responsible for hardware inventory management, mobile device management (MDM), printer services, and telephony client support. Additionally, you will facilitate hardware relocations and document all technical processes to maintain high service standards. This role is ideal for those who enjoy customer interaction and hands-on technical troubleshooting. The position offers a permanent employment contract with comprehensive benefits, including a company pension scheme, specialized training opportunities, and various corporate discounts. It provides a stable yet dynamic environment where both entry-level professionals and experienced experts can contribute to team success and professional growth.