IT Systems Engineer / Third-Level Support Specialist | Third-Level-Supporter (m/w/d)

Job Summary

As a Third-Level Support Specialist, you will serve as the primary expert for resolving complex IT challenges and developing sustainable technical solutions. Your day-to-day responsibilities involve managing the operation of central applications, including document management, HR systems, and portal solutions. You will perform deep-dive error analyses, troubleshoot critical incidents, and ensure application stability through the installation of functional and security patches. Beyond technical maintenance, you will create technical concepts, maintain documentation, and coordinate with external service providers and internal business units to evolve existing services. This role is particularly attractive for professionals seeking a permanent contract with a focus on professional development and networking. Joining FERCHAU offers a collaborative environment with team events and comprehensive corporate benefits, making it an ideal position for those who enjoy taking ownership of high-level technical environments where standard solutions are no longer sufficient.