IT Support Manager | IT Support Manager (m/w/d)

Job Summary

As an IT Support Manager based in Heilbronn, you will serve as the primary point of contact for technical inquiries and incident reports within a 1st-level support environment. Your daily responsibilities involve manning the IT service desk, receiving phone-based requests, and collaborating with customers to resolve issues using established documentation. You will also provide general technical assistance to your colleagues. This role is ideal for service-oriented professionals who enjoy direct customer interaction and problem-solving. The position offers an attractive hourly wage, holiday and Christmas bonuses, and up to 30 days of annual leave. It is a long-term opportunity with strong potential for permanent placement within a reputable company, making it an excellent career move for those looking for stability and professional growth in the IT service sector.