IT Support Specialist (1st Level) | IT-Support-Mitarbeiter (m/w/d) für den 1st-Level-Support
Lebenshilfe e.V. Bad Duerkheim
Job Summary
This part-time role (19.5 hours per week) involves providing essential first-level technical support for Lebenshilfe Bad Dürkheim e. V., an organization supporting approximately 350 users across multiple locations. You will be the primary point of contact for hardware and software inquiries, managing Windows workstations, telephony systems, and Microsoft 365 applications. Day-to-day tasks include user administration in Active Directory, setting up network printers, and preparing mobile devices and laptops. You will also handle basic network troubleshooting involving VPNs and VLANs, escalating more complex technical issues to higher-level support when necessary. This position is ideal for a service-oriented professional looking for a stable role within a collaborative IT department. The position offers the security of a public service contract (TVöD) and a high degree of creative freedom in a future-oriented environment, making it a unique opportunity for those seeking work-life balance through part-time employment.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for System Integration, IT Systems Technician) or a comparable qualification with relevant professional experience.
Experience
- Professional experience in 1st or 2nd level IT support within a Microsoft Windows environment
- Practical experience with Microsoft Server environments
- Experience handling VoIP and telecommunications systems
- Proven experience in hardware setup and network troubleshooting
Languages
Additional
- Valid Class B driver's license required. Part-time position (19.5 hours/week). Located in Bad Dürkheim, Germany.