IT Service Desk Agent | Service Desk Agent (m/w/d), Hamburg Zentrale

Job Summary

As an IT Service Desk Agent at the Hamburg headquarters, you will serve as the primary point of contact for technical support, handling hardware management and end-user assistance. Your daily responsibilities include setting up, replacing, and inventorying PCs and notebooks, as well as diagnosing and resolving hardware-related technical issues. You will manage incoming support requests via phone, email, and a ticketing system, ensuring all incidents and solutions are thoroughly documented. The role involves close collaboration with specialized departments to ensure seamless IT operations. This position is particularly attractive due to its 37-hour work week with flexible hours, mobile working options, and a strong focus on professional development through dedicated weekly learning time. The company offers a welcoming culture with comprehensive onboarding and extensive employee benefits, making it an ideal environment for those looking to grow their technical career within Europe's leading motorcycle clothing and technology retailer.