User Help Desk Team Coordinator | Teamkoordinator User Help Desk (w/m/d)

Job Summary

As a User Help Desk Team Coordinator at BIOTRONIK, you will play a pivotal role in managing the daily operations of the IT support department in Berlin. Your primary responsibilities include coordinating incoming tickets, prioritizing urgent issues, and ensuring that response and resolution times meet established standards. You will act as a bridge between support units and specialist departments, managing critical incidents and overseeing external service providers. Beyond technical oversight, you will handle personnel coordination tasks such as shift planning, leave management, and onboarding. This role is ideal for a proactive professional who excels in ITIL-based environments and enjoys improving processes through KPI analysis and service reporting. Working for a global leader in medical technology, you will benefit from a stable permanent contract under the IG Metall collective agreement, offering flexible working hours, mobile work options, and a comprehensive health management program.