IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring the seamless operation of IT infrastructure for prestigious clients. Your daily activities will involve providing 1st and 2nd level technical support both on-site and remotely, troubleshooting hardware and software issues, and managing client systems including notebooks, desktops, and mobile devices. You will play a key role in user administration via Active Directory and contribute to the optimization of User Helpdesk (UHD) processes and internal knowledge bases. This position is ideal for a 'digital native' who enjoys working with diverse technologies and wants to take ownership of IT service quality. The role offers a permanent contract with attractive benefits, including corporate discounts and professional development opportunities within a forward-thinking innovation environment.