IT Support Specialist | IT-Supporter (m/w/d)

FERCHAU GmbH Niederlassung Berlin Süd

Berlin, Berlin, Deutschland
Published Feb 23, 2026
Full-time
No information

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring the seamless operation of IT infrastructure for high-profile clients. Your day-to-day activities involve providing 1st and 2nd level support both on-site and remotely, troubleshooting hardware and software issues, and managing client systems including notebooks, desktops, and mobile devices. You will play a key role in user administration via Active Directory and contribute to the continuous improvement of User Helpdesk processes. This role is ideal for a service-oriented individual who enjoys technical problem-solving and wants to work with modern IT solutions. The position offers a permanent contract, professional development opportunities, and a comprehensive benefits package including childcare subsidies and corporate discounts, making it an attractive choice for those looking to grow their career in a stable yet innovative environment.

Required Skills

Education

Successfully completed vocational training or retraining in the field of Information Technology (IT).

Experience

  • Professional experience in IT support and User Helpdesk environments
  • Practical experience in the installation and configuration of hardware and software
  • Experience working with IT ticketing systems and knowledge databases
  • Proven track record in customer-oriented service and structured problem-solving

Languages

German (Fluent)English (Fluent)

Additional

  • Reference number: VA30-87103-BRB. Permanent employment contract. Full-time position.