Senior Customer Solution Manager | Senior Customer Solution Manager (m/w/d)

BWI GmbH

Bonn, Nordrhein-Westfalen, Deutschland
Published Jul 9, 2025
Full-time
Permanent

Job Summary

This Senior Customer Solution Manager role is critical for driving the digital transformation of the German Armed Forces, specifically within the healthcare sector. The successful candidate will act as the central point of contact for software solutions supporting military healthcare, from initial requirements analysis and workshop moderation to solution rollout, operation monitoring, and continuous development. This position involves managing budgets, overseeing tenders, and ensuring solutions align with ongoing projects and technological trends. It's an opportunity to contribute to national security by modernizing one of Germany's largest IT infrastructures, working with a dedicated team in a dynamic environment that values innovation and collaboration.

Required Skills

Education

University degree in Business Informatics, Computer Science, Economics, or equivalent

Experience

  • At least 4 years of professional experience in IT services and/or healthcare
  • Professional experience in solution management of software solutions, preferably in healthcare
  • Several years of experience in service management and project management
  • Experience with ITIL certification and expertise is ideal

Languages

German (Fluent)English (Basic)

Additional

  • Willingness to travel (30% travel share)