Senior Customer Solution Manager | Senior Customer Solution Manager (m/w/d)
BWI GmbH
Job Summary
This Senior Customer Solution Manager role is critical for driving the digital transformation of the German Armed Forces, specifically within the healthcare sector. The successful candidate will act as the central point of contact for software solutions supporting military healthcare, from initial requirements analysis and workshop moderation to solution rollout, operation monitoring, and continuous development. This position involves managing budgets, overseeing tenders, and ensuring solutions align with ongoing projects and technological trends. It's an opportunity to contribute to national security by modernizing one of Germany's largest IT infrastructures, working with a dedicated team in a dynamic environment that values innovation and collaboration.
Required Skills
Education
University degree in Business Informatics, Computer Science, Economics, or equivalent
Experience
- At least 4 years of professional experience in IT services and/or healthcare
- Professional experience in solution management of software solutions, preferably in healthcare
- Several years of experience in service management and project management
- Experience with ITIL certification and expertise is ideal
Languages
Additional
- Willingness to travel (30% travel share)
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