Service Desk Technician | Service Desk Techniker (m/w/d)
Roof Systems Germany GmbH
Job Summary
As a Service Desk Technician, you will serve as the primary point of contact for end-users, providing technical support via phone, ticketing systems, and in-person interactions. Your daily responsibilities include setting up and deploying new hardware, troubleshooting software issues within a Windows environment, and resolving network connectivity errors. You will be responsible for maintaining the health of desktops, laptops, printers, and mobile devices while ensuring global IT security standards are met through regular patching and updates. Additionally, you will manage user accounts in Active Directory and maintain accurate IT inventory records. This role is ideal for a service-oriented professional who enjoys hands-on problem-solving and wants to work in a structured environment where they can contribute to security audits and infrastructure maintenance. The position offers a stable, permanent contract and the opportunity to work with modern endpoint management tools and diverse hardware configurations.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for Systems Integration), a university degree in an IT-related field, or a comparable qualification. CompTIA A+ certification or equivalent is required.
Experience
- 1-2 years of professional experience in a Helpdesk or Service Desk environment
- Professional experience in hardware setup and troubleshooting for end-user devices
- Experience in user account management and group assignments within Active Directory
- Proven experience in maintaining IT security standards and performing system health checks
- Experience with documentation of incidents and solutions in a professional ticketing system
Languages
Additional
- Willingness to occasionally work outside of regular business hours is required. Must be able to work on-site to provide personal support and manage physical IT inventory.