IT Support Specialist (1st & 2nd Level) | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring smooth day-to-day IT operations by managing incoming tickets, classifying issues, and dispatching tasks. Your daily routine involves handling problem reports, change requests, and incident inquiries while providing hands-on support for hardware and software, including the installation and maintenance of workstations, phones, printers, and local servers. You will serve as a vital communication link between end-users and specialized support teams, additionally contributing to broader IT project initiatives. This role is ideal for both entry-level candidates and experienced professionals who value service orientation and technical problem-solving. The position offers a high degree of flexibility with mobile working options, a permanent employment contract, and a structured onboarding program. It is a unique opportunity to work with a leading technology service provider, offering professional development paths and various corporate benefits in a collaborative environment.